User Privacy Policy
Welcome to the Golden Reef privacy page. This document explains how we collect, use, and protect personal information when you create an account, play games, or use our services. We respect your privacy and aim to keep our practices clear and straightforward for Canadian players.
Types of Data We Collect
We collect several categories of information to operate your account, process transactions, and provide customer support:
Personal Data
Personal data includes name, date of birth, address, email, phone number, and government ID where required for verification. We also collect details you provide when you contact support or complete verification checks.
Technical Data
Technical data covers device information, IP address, browser type, operating system, and connection data. This information helps us keep the site secure and improve performance on desktop and mobile.
Transactional Data
Transactional data includes account balances, deposits, withdrawals, game activity, bet history, and payment method details. Transactional records are kept to comply with verification, anti-fraud checks, and to process payments.
How We Use Your Information
We use collected data to manage your account, process deposits and withdrawals, verify identity for KYC, provide customer service, detect and prevent fraud, and meet compliance obligations. We may also use anonymized data for internal reporting and service improvements.
Data Protection Practices
We protect personal information using industry-standard security measures such as encryption, access controls, and secure servers. Access to personal data is limited to staff and third parties who require it to provide services. We review our security practices regularly to maintain appropriate safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, support login sessions, and analyse site usage. You can control cookie settings through your browser, but disabling certain cookies may affect site features and performance.
Information Sharing and Third Parties
We may share your information with trusted service providers who help operate our platform, process payments, perform identity checks, and provide customer support. We require these providers to keep data secure and to use it only for the purposes we specify. We may also disclose information when required by law or to protect the safety and security of our users and services. Where reasonable, we may refer to our sister sites such as GoldenReef for shared loyalty and account services.
User Rights
Canadian users have rights to access, correct, or request deletion of personal data where applicable. You may also object to or restrict certain processing activities and request a copy of your data in a portable format. To exercise rights, contact our support team using the in-account help or email [email protected].
Access, Correction and Deletion
To update or correct your information log in to your account or contact support. We will respond to verified requests and make reasonable efforts to correct or delete information, subject to legal or regulatory retention requirements.
Privacy Policy Updates
We may update this policy from time to time. When changes are made, we will post the revised policy on the site and, where appropriate, notify you through account communications. Continued use of our services after updates means you accept the revised policy.