Contact Us
Need help? Our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Contact us for quick answers, step-by-step help with KYC documents, or to report a problem. We offer convenient channels including live chat, email and phone. Response times vary by channel; we prioritise verified account and payment enquiries for faster handling and clear, practical guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected] - For account access, deposits, KYC and withdrawal help; use this for urgent account questions. |
| General enquiries | [email protected] - For promotions, site feedback and non-urgent questions. |
| Affiliate enquiries | [email protected] - Partnership or marketing proposals; include company name and website in your message. |
| Phone | +1 416 582 9471 - Live help for urgent issues during business hours; voicemail available outside hours. |
| Working hours | Mon-Fri, 09:00-18:00 ET - Emails replied within 24-48 hours; phone support during listed hours. |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. For fastest handling, email [email protected] with a clear subject line, your account username, and up-to-date contact details. Attach any supporting files and allow 24 to 48 hours for a full reply. Providing clear details helps us resolve your request faster.
Send us a message
Response Time
Support response times: Most inquiries receive a reply within one business day. Simple account or payment questions are usually handled quickly via live chat or email, while complex cases such as security checks or extensive KYC reviews can take longer depending on the issue and documentation provided. We'll keep you updated throughout the process.
Feedback
Your feedback matters to us. Please share any suggestions or ideas for improving the site. We review all messages carefully and use them to refine features, promotions, and the overall user experience for Canadian players. Send your thoughts and we’ll consider them when planning updates and fixes to make the site clearer, faster and easier to use.